It’s a fair question—especially if you’re not super familiar with how tools like Intune or third-party RMM platforms work. But the short answer is:
Let’s break it down in simple terms.
What Is Intune, Really?
Microsoft Intune is part of your Microsoft 365 subscription. It helps manage things like:
- Making sure company devices follow security rules
- Remotely installing apps
- Locking or wiping lost phones or laptops
- Applying device policies (like password requirements)
That’s all great, but it assumes you (or someone on your team) knows how to set it up, monitor it, and troubleshoot problems when they pop up.
What’s a Third-Party RMM?
RMM stands for Remote Monitoring and Management. It’s what IT professionals use to:
- Keep an eye on device health (CPU issues, disk space, etc.)
- Get alerts when something’s wrong
- Patch software (including third-party apps like Zoom, Chrome, etc.)
- Remotely access and fix devices
- Run automated tasks and scripts to save time
These tools are made for IT pros and MSPs (Managed Service Providers) to keep your systems secure, updated, and running smoothly—without you lifting a finger.
Why Use an MSP With a Third-Party RMM if I Have Intune?
Here’s why small businesses still benefit from hiring an MSP that uses a Third-Party RMM—even if they already have Intune:
1. You Don’t Have to Learn Intune
Intune is a powerful tool, but it can be complex to configure and maintain—especially if you don’t have IT staff. An MSP using a third-party RMM doesn’t just monitor your systems; they proactively manage them for you.
2. Better Monitoring and Alerts
Third-party RMMs offer real-time health checks and alerts—for things like low disk space, failing hardware, or missing security patches. Intune is more focused on compliance policies, not active day-to-day monitoring.
3. Patch More Than Just Windows
Intune can install Microsoft updates and apps from the Microsoft Store—but what about Zoom, Chrome, Adobe Reader, etc.? Third-party RMMs can update those, too, which keeps you safer from security vulnerabilities.
4. Remote Support Is Faster and Easier
Your MSP can jump into your computer remotely, fix issues, send you files, or even reboot it—all without needing you to install extra software or schedule a call. It’s faster, smoother support.
5. Peace of Mind and Simplicity
Hiring an MSP means you’re not on your own. You don’t have to worry about missed updates, confusing settings, or figuring out whether a device is secure. They take care of it using tools that give them visibility and control.
A Real-World Analogy
Think of Intune like the toolkit that comes with your new car—it’s useful, but only if you know how to use it.
Now think of an MSP like a professional mechanic with a full garage. Even if you have the tools, you’ll get better results with someone who knows exactly what to do with them.
Final Thoughts
Using Intune is a great step toward modern device management. But if you’re not an IT expert—or don’t want to become one—partnering with an MSP who uses professional grade tools can give you a level of support, visibility, and protection that Intune alone doesn’t cover.
You focus on running your business. Let the experts handle the tech.
Ready for Worry-Free IT?
If you’re looking for hands-off, professional IT support that keeps your systems secure, compliant, and running at peak performance—we’re here to help.
